Warranty & Return Authorization

Warranty – New Product

AMS extends a two-year parts and labor warranty on the operation of its products. If any of our products are found to be operating outside stated specifications or functions, return it to AMS for repair. If the return occurs within the warranty period and the equipment has been used as-designed under the stated limits, then AMS will repair or replace the product at our expense. But, if equipment is damaged due to incorrect operation, such as incorrect wiring, incorrect voltages, incorrect temperatures, lowered or hampered air flow, etc., then AMS considers these failures to be customer-generated, and in these cases repair and shipment would be at the customer’s expense.

Warranty – Legacy Products

Warranty repairs for AMS legacy products are available for up to two years from the actual ship date, in accordance with our Return Materials Authorization (RMA) process.

Non-warranty support for the EOL Product is guaranteed only until the End-of-Service (EOS) date is reached. But, AMS will attempt to maintain repair components and support capability beyond the EOS date where possible, and as components are available.

Warranty – Refurbished Products

From time to time, AMS acquires older/obsolete products. We repair/examine/re certify/test these products and resell them as refurbished units.

AMS extends a two-year parts and labor warranty on the operation of refurbished products. If any of our refurbished products are found to be operating outside stated specifications or functions, return it to AMS for repair. If the return occurs within the warranty period and the equipment has been used as-designed under the stated limits, then AMS will repair or replace the product at our expense. But, if equipment is damaged due to incorrect operation, such as incorrect wiring, incorrect voltages, incorrect temperatures, lowered or hampered air flow, etc., then AMS considers these failures to be customer-generated, and in these cases repair and shipment would be at the customer’s expense.

If any refurbished products are no longer in production, we will follow our legacy product warranty. AMS will attempt to maintain repair components and support capability beyond the end-of-service date where possible, and as components are available.

Return Materials Authorization

The return process requires a Return Materials Authorization — please email or call AMS to request an RMA number. Email is our preferred form of communication, so that all issues are documented. RMAs can be requested via email, and AMS will provide the RMA and status information also by email.

Please provide us: contact name, email address, company, phone, symptoms, and situation (machine down, repair to stock, etc.)

We request that failure observations and/or symptoms be provided with the equipment returned. This data aids us in the debug process and expedites the repair.  Once the failure is diagnosed, AMS will provide an estimate of the time and cost to repair, and request a customer approval for the work. Failure diagnosis and repair quoting are usually made within 1 week after receiving.

We charge a minimum shop fee of $150 for inspection/debugging if failure is found to be customer-generated and approved repairs do not exceed that amount. If repair fees are more than $150, we charge repair fee only.